Responsible for customer quality issues which are related to sensors produced by THAI site and take necessary actions toward customer, supplier, regional offices and internal parties to solve the customer quality issues and increase product quality.
Clarifying the symptom and problem with the related customer quality engineers.
Leading and collaborate with the cross functional team on the 8D process steps such as containment actions, root cause analysis, defining the planned corrective and preventive actions etc.
Monitoring the effectiveness of corrective and preventive actions for the customer quality issues.
Performing the failure analysis on the customer and warranty returned sensors.
Searching and coordinating with the external laboratory to perform the FA tests if required.
Communicating and providing the information towards customer quality engineers and/or customers related to the ongoing customer quality issues.
Monitoring and achieving the target of key performance indicators such as customer complaint, response time and quality of 8D report/FA report etc.
Bachelor’s Degree in Engineering, Electrical Engineering is preferable
At least 8 years in quality function; customer quality / failure analysis in automotive / automotive electronics manufacturing
Good knowledge of measuring methods esp. electrical measurement.
Be able to interpret the drawing and GD&T.
Good knowledge of quality topics e.g. IATF16949, MSA, SPC, PFMEA, PPAP, Capability study, 8D etc.